Privacy Policy

Last updated: July 16, 2026

Jora Events, helps people discover events and helps organizers publish events, sell tickets, manage attendees, and run check-in. This Privacy Policy explains how we collect, use, share, and protect personal information when you use our websites, apps, checkout pages, event pages, widgets, and related services.

When we say "Jora Events," "we," "us," or "our," we mean the Jora Events platform operated by Jirtuu. When we say "you," we mean visitors, event attendees, ticket buyers, organizers, team members, and other users of the platform.

1. Information We Collect

We collect information you provide directly, information generated when you use the platform, and information we receive from organizers, payment providers, and service providers.

• Account and profile information: name, email address, phone number, password, organization details, team roles, and account preferences.
• Event, ticket, and order information: event registrations, ticket selections, attendee names, attendee emails, answers to registration questions, order history, invoices, check-in status, refund records, and communications about an event.
• Payment information: payment status, transaction references, currency, amount, billing details, and payout-related information. Card and mobile payment details are processed by our payment providers, such as Stripe or Chapa, and we do not store full card numbers.
• Organizer content: event descriptions, images, logos, organizer pages, custom questions, email templates, and other content uploaded or configured by organizers.
• Communications: messages you send to us, messages sent through the platform, support requests, and related metadata.
• Device and usage information: IP address, browser type, device identifiers, pages viewed, referring URLs, timestamps, approximate location, log data, and diagnostic information.
• Cookies and similar technologies: data used to keep you signed in, remember preferences, secure the service, understand usage, and improve performance.

2. How We Use Information

We use personal information to provide, operate, secure, and improve Jora Events. This includes:

• creating and managing accounts, organizations, events, tickets, orders, and attendee records;
• processing registrations, payments, refunds, invoices, payouts, and check-in;
• sending transactional emails, SMS, WhatsApp messages, ticket confirmations, receipts, event updates, and support messages;
• helping organizers manage attendees, orders, reports, event communications, and event operations;
• detecting, preventing, and investigating fraud, abuse, security incidents, and technical issues;
• maintaining, troubleshooting, personalizing, and improving the platform;
• complying with legal, tax, accounting, regulatory, and payment-network obligations;
• with your consent or where permitted by law, sending product updates, marketing communications, or event recommendations.

3. Organizers and Attendee Data

Organizers use Jora Events to collect and manage information from ticket buyers and attendees. In many cases, the organizer decides what attendee information is collected, why it is collected, and how it is used for their event. We process that information to provide the platform and related services.

If you are an attendee and have questions about an organizer's event-specific use of your information, please contact the organizer directly. We can also help route privacy requests where appropriate.

4. How We Share Information

We do not sell personal information. We share information only when needed to provide the service, comply with law, protect rights and safety, or with your direction. We may share information with:

• Organizers and their teams: attendee, ticket, order, check-in, and registration-question information for events they manage.
• Attendees and ticket buyers: event details, ticket information, organizer contact information, and order confirmations.
• Payment providers: information needed to process payments, refunds, fraud checks, tax records, and payouts.
• Service providers: hosting, storage, analytics, email, SMS, WhatsApp, customer support, security, logging, and similar vendors who help us operate the platform.
• Legal and safety recipients: courts, regulators, law enforcement, professional advisers, or other parties when required by law or necessary to protect users, the public, or our rights.
• Business transfer parties: if we are involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction.

5. Cookies and Analytics

We use cookies and similar technologies for authentication, security, preferences, analytics, and performance. You can control cookies through your browser settings, but disabling some cookies may affect platform functionality.

6. Data Retention

We keep personal information for as long as needed to provide the service, support events, resolve disputes, enforce agreements, prevent fraud, and meet legal, accounting, tax, and reporting obligations. Retention periods may vary depending on the type of information, the nature of the event, organizer settings, and applicable law.

7. Security

We use administrative, technical, and organizational safeguards designed to protect personal information. No online service is completely secure, so we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential and for using strong passwords and appropriate access controls.

8. International Processing

Jora Events and our service providers may process and store information in Ethiopia and other countries. Where information is transferred internationally, we take steps designed to protect it in accordance with this Privacy Policy and applicable law.

9. Your Choices and Rights

Depending on where you live and how you use Jora Events, you may have rights to access, correct, delete, restrict, or object to certain uses of your personal information, or to withdraw consent where processing is based on consent. You may also unsubscribe from marketing emails by using the unsubscribe link or contacting us. Transactional messages about orders, tickets, security, or account administration may still be sent.

To make a privacy request, contact us at info@jirtuu.com. We may need to verify your identity before completing a request. If your request concerns information controlled by an event organizer, we may direct you to that organizer or work with them to respond.

10. Children's Privacy

Jora Events is not intended for children to create organizer accounts without appropriate permission. Events may be attended by minors where permitted by the organizer and applicable law. Organizers are responsible for setting age restrictions and collecting any required parental or guardian permissions for their events.

11. Third-Party Links and Services

Event pages may link to organizer websites, social media pages, maps, streaming tools, venues, sponsors, and other third-party services. Their privacy practices are governed by their own policies, not this Privacy Policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time. If changes are material, we will take reasonable steps to notify users, such as posting the updated policy on the platform or sending a notice. The "Last updated" date shows when this policy was last revised.

13. Contact Us

If you have questions about this Privacy Policy or how Jora Events handles personal information, contact us at info@jirtuu.com or by phone at +251982147163.